HEALTHCARE · UX RESEARCH
Healer
Reimagining the healthcare experience through user research, patient journey mapping and service design.
A UX case study focused on improving patient interactions, healthcare workflows and accessibility across digital healthcare services.
PROJECT OVERVIEW
Designing a more human-centered healthcare experience.
This case study documents the complete UX process including user research, patient journey mapping, pain point identification and experience improvements for a digital healthcare platform.
CASE STUDY
The complete research process.
The following visual contains the complete documentation including research, journey maps, personas, service blueprint and final UX recommendations.
CONCLUSION
Empathy is the foundation of healthcare UX.
This project demonstrates how research and patient-centered thinking can simplify complex healthcare journeys, reduce friction and create more accessible digital experiences.